Dubai International Airport braces for summer surge


By Lily B. Libo-on

Summer is here again, the time when a lot of expatriate families pack their bags and fly home, and residents visit cooler climes.

Once again, airport authorities and travel advisors are bracing for the busy days ahead and reminding passengers of those dos and don’ts to make travel a smooth rather than harrowing experience.

Dubai International Airport is preparing for the rush of not just outbound passengers but also tourists coming in as their numbers grew 18.9 per cent in May.

As the world’s second busiest airport for international passengers, Dubai International Airport has come up with a number of new initiatives to ease the flow of passengers this summer.

Majed Al Joker, vice-president, Terminal Operations at Dubai Airports, said this year was going to the busiest summer at the airport, and it would pose many challenges, “but the entire team at Dubai Airports is committed and ready to keep it smooth and easy for all our customers. Hence, aside from technological solutions, the airport has also boosted the numbers of trained customer service personnel deployed across the facility to assist passengers”.

The new initiatives covered all important areas from the kerb to the boarding gates. “To reduce vehicular traffic in the forecourt at Terminal 3, Dubai Airports has rerouted all buses to the car park check-in, while seating capacity of Concourse B has been increased by nearly 30 per cent. Smart e-Gates have been increased to facilitate easy flow of passengers through immigration.

Additionally, the introduction of automatic tray return machines in security check areas is also expected to ease the flow of passengers.” Though the fares of most major airlines are rising by 20 per cent, the increase has nonetheless stopped people from travelling to and from Dubai.