By Bassma Al Jandaly, Senior Reporter www.thenational.ae
Dubai: The mention of airports conjures up a range of feelings for different people. Excitement, anticipation, curiosity, tension.
Some travellers find themselves out of their comfort zone in airports and the distraction often ends up in lost baggage, missing children, or even a depleted pocket.
Airports literally operate on a whole different plane and customer service is the foremost requisite to ensure that day-to-day operations go smoothly.
The award-winning Dubai International prides itself, among other things, on its unique customer service.
Handling over 50 million passengers each year, it ranks as one of the busiest in the world and requires an efficient immigration department to handle the heavy load of passengers travelling by more than 80 different airlines in the hope of getting to their homes, hotels or workplaces in quick time.
Keeping this in mind, the airport has installed 40 passport control desks at Terminal 1 and 52 at the new Terminal 3. They are managed by specially trained staff who offer top-drawer services to the record numbers of passengers lining up at the immigration counters. More info